FAQ

Lunar Luck Casino is a sweepstakes-style casino that uses two currencies. Gold Coins are primarily for fun play and are used to enjoy the games without prize redemptions. Sweepstakes Coins are the promotional currency that can become redeemable for cash prizes once you meet the playthrough requirement and complete verification. Sweepstakes Coins are “sticky” at first, meaning you can’t redeem them instantly. Lunar Luck generally requires a 1x playthrough on Sweepstakes Coins, which means you need to wager those Sweepstakes Coins one time before they move into a redeemable balance.

Account creation starts with registration and then confirming your email and phone. The sign-up welcome bonus is tied to completing that registration and verification step, so it’s worth doing right away. Before any Sweepstakes Coins can be redeemed for prizes, Lunar Luck requires full identity verification. Expect to provide an identification document, proof of address, and a facial scan. If any details don’t match (name, address format, or a blurry photo), verification can take longer, so use clear images and make sure your account info matches your documents.

The current no deposit sign-up bonus is 60,000 Gold Coins plus 3 Sweepstakes Coins. No purchase is required, and no bonus code is needed. The bonus is credited automatically after you register and complete phone and email verification. The Sweepstakes Coins portion has a 1x playthrough requirement, and the offer is valid for 60 days.

No. Lunar Luck’s no deposit welcome bonus does not require a promo code. Instead, the reward triggers automatically after registration and phone and email verification. If you don’t see the bonus after verifying, log out and back in, then check your balances again. If it’s still missing, support can look at the account status and confirm whether verification fully completed.

“Astro-Boost” is Lunar Luck’s first purchase discount that’s tied to a specific package in the coin store. The promo gives 2,500,000 Gold Coins plus 25 free Sweepstakes Coins for $9.99 (listed as a $25 value). There’s no bonus code. To claim it, you must manually opt in by selecting the $9.99 package in the coin store and completing the transaction. The free Sweepstakes Coins carry a 1x playthrough requirement, and standard redemption rules still apply.

The daily login reward is claim-based, which means it won’t credit itself just because you signed in. Log in every 24 hours and claim it in the “Fun Zone” or the rewards section. The amount can be up to 20,000 Gold Coins and 0.2 Sweepstakes Coins per claim. The Sweepstakes Coins from the daily reward follow the same 1x playthrough rule before they become redeemable.

Lunar Luck uses a simple playthrough structure for Sweepstakes Coins: 1x. In other words, wager the Sweepstakes Coins once to satisfy the requirement. A helpful detail is that all games generally contribute 100% toward that requirement. That means you’re not forced into a narrow list of “eligible” titles - slots, table games, and live dealer games can all count, based on the current bonus terms.

Mobile play is supported, so you can access the site from a phone or tablet without being locked to a desktop. If a game feels slow on mobile, the quickest fix is usually practical: close other browser tabs, switch from cellular to a stable wireless connection, and refresh the game. If you’re still stuck, support can help troubleshoot with your device type and browser version.

The lobby includes a mix of well-known slot and live casino studios, including 3 Oaks, Big Time Gaming, Booming Games, Evolution Gaming, Hacksaw Gaming, NetEnt, NoLimit City, Playson, and Red Tiger Gaming. In general, that lineup points to a catalog that leans heavily toward modern slot content, with Evolution Gaming covering live dealer tables. Availability can vary by location and account status, so if a specific title is missing, it may be a restriction rather than a removal.

To request a cash prize redemption, Lunar Luck requires a minimum balance of 100 Sweepstakes Coins (equal to $100). A daily redemption limit of 2,500 Sweepstakes Coins may apply. Timing can also depend on the amount. Redemptions over $10,000 may take longer to process - up to 10 business days. Also, keep in mind that verification must be completed before any redemption can be approved.

Lunar Luck is available in the United States, but it is not open everywhere. Access is excluded in Connecticut, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Washington, and West Virginia. If you travel, your ability to play and redeem may change based on your location, so it’s smart to recheck access if you cross state lines.

Support is available through live chat and email at support@lunarluck.us, and the site also has an FAQ section for common fixes. For faster help, include the email tied to your account, the device you’re using, your browser name and version, and a short description of what happened (for example, “verification upload error” or “game stuck loading at 90%”). If the issue involves a purchase or redemption, add the date, amount, and any confirmation details you received.